F & F Automotive

Jonna Martin 2 months ago

This shop has saved us a lot of money. They are honest, reliable and always do great work and get it done quickly.

Ayesh Awad Edited 2 months ago

If I'm paying a 100 dollars just for you to look at the car and tell me what's wrong I'm expecting you to tolerate me for a 5 minute conversation explaining what's wrong. Most condescending person I've ever met. Thank you bestowing upon us the honor of your words. - reply to their comment: car was fixed for a used ABS modulator on eBay for 150 dollars and remaining mechanical issues for 800 dollars, which is 20% of what you quoted me. You can take all the money in the world if you treat them with respect brother. All your reviews say the same thing over and over. If you took the time to explain to me what really is wrong and alternative ways we can fix the car, then maybe your hardworking self would have been fine brother. Stop replying to people online and start improving your business old man. I am sorry for you.

M W Edited 4 months ago

============= Response to Owner's Reply =========== First of all, I have been a loyal customer since 2022 and have multiple receipts in my drawer to prove it. I have never been a difficult customer, which makes your aggressive turnaround and personal insults all the more shocking. Here are the undisputed facts: The Wrong Oil: I explicitly requested full synthetic oil in advance to mitigate my engine's known oil consumption. You ignored this instruction and put in a synthetic blend anyway. The Timing: Within 24 hours of leaving your shop, my red oil pressure light began flickering at operating temperature. The Unsafe Advice: When I first raised the issue, your desk staff gave the catastrophically unprofessional advice that it was 'safe to keep driving' with a red oil pressure light on. Any mechanic knows that is a fast track to total engine destruction. The Follow-Up: You called me in a rage after my initial review, then agreed to look at the car. When I brought it back, you plugged in an OBD scanner (which cannot read real-time mechanical oil pressure) and admitted you lacked the physical gauging equipment to perform a proper manual PSI test. The 'Promise': I never promised t

Disinterested Wisdom a year ago

I've used them a couple of times but haven't been terribly happy with the service. The desk guy strikes me as dodgy, and he's always maligning the competition. He's also surly. I find it appallingly unprofessional. Finally, they don't take appointments except to leave your car before 9 with no indication of when they'll get back to you. I've had better experiences elsewhere around town and would not recommend to a friend.

N S a year ago

I had an amazing experience with F & F Automotive! I had been going to a well-known tire shop in Chapel Hill for inspections and repairs, but when I asked for an inspection this time, they recommended numerous additional repairs, estimating the total cost at more than $2,000. Wanting a second opinion, I decided to check with F & F Automotive. They told me that I only needed half of the suggested repairs, and their individual estimates were less than half of what the other shop quoted. In the end, I ended up paying just 20% of the original estimate! One thing that really surprised me was that they changed my transmission fluid for an additional $100. I was skeptical at first because another tire shop had already replaced it just four months ago, along with the transmission pan, which had cost me around $1000. At that time, I felt only a slight reduction in driving noise. However, after this repair at F & F Automotive, the driving noise was completely gone—just for $100! If you're thinking about going to a famous auto repair shop or tire shop, I highly recommend giving F & F Automotive a try first. They saved me a lot of money and provided outstanding service!